Customer Service Seminars

Here are just some of our customer service seminars!


Please scroll down the page to browse all seminar topics for this subject.

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Grant Fairley on his podcasts.


References

"I would highly recommend Grant Fairley of Strategic Seminars.  He is one of the best presenters I’ve seen in his ability to engage an audience and invoke their contribution. His presentations have the right balance of content and “real life” application examples that make them entertaining, educational and relevant…I have always left Grant’s presentations inspired and with something new and valuable to bring back to my workplace and clients."
Ross Downing, Managing Director
KPMG Consulting


"Grant is always well prepared for sessions that he manages. He has a very inclusive style that encourages dialogue and participation while keeping discussions focused and on track"

Doug Yungblut, President
Yungblut & Associates Consulting


"Grant has a special gift in explaining and communicating new ideas and concepts in a classroom or executive presentation setting. He has a wide range of experience to draw on which provides added background and examples to his teaching and coaching skills. He is articulate and his congenial style makes the learning experience effective and rewarding. I would recommend Grant as an excellent presenter or trusted coach to senior professionals and executives.”
Ted Roberts, Owner
EC Roberts Advisory Inc


On behalf of the Canadian Cancer Society, I would like to extend my gratitude and appreciation for your seminar... The seminar was fun, fresh and funny... Thank you for the valuable tools you have provided.
Danielle Moldovan
Fundraising Coordinator


I would like to take this opportunity to thank you Grant for the wonderful professional development seminar that you provided for my staff. You did a terrific job of presenting great concepts that will be beneficial for me and my team, both personally and professionally. I enjoyed the fairy tales and all of the meaningful and rich information. The fairy tales allowed us to connect familiar stories with real life situations. Your approach was practical and will challenge us to think outside the box. I would recommend Grant's services to anyone looking for an informative, down to earth, and inspiring presenter.
VISTA SUAREZ FLETCHER, PhD, RD
Regional Director Special Supplemental Nutrition Programs United States Department of Agriculture

 

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Below are some of our popular Customer Service seminar topics

The Motivation Secret

Everyone needs to be motivated. This is especially true for leaders. Learn The Motivation Secret and discover how you can increase your motivation. Use The Motivation Secret to motivate others on your team and in your world. Improve your personal productivity, sense of well-being and ability to serve others well.  Engage your clients and customers in a new way to set yourself apart from the competition. Unleash the potential in your business, government department, institution or community group with team members who are motivated. Get going and enjoy the trip.

Giving Your Customers Your Very Best - Every Time

Customer Service Seminar

Every company, organization and government agency knows that their identity is linked to customer service. How do you fight customer fatigue? How do you connect each person in your group as part of that commitment to great customer service?

At Strategic Seminars, we understand the motivation to give great great customer service comes through information, illustration and humor. This combination makes the moments meaningful and entertaining for your group or corporation.

Most of our speakers have been presenting to audiences for 10 - 25 years. We're effective because we enjoy being with people. That's also why we're fun as well as informative!

  • Customer Service In Industry

  • Customer Service In Government

  • Customer Service In The Service Industry

  • Customer Service In Retail

  • Customer Service In Sales

  • Customer Service In Healthcare

  • Customer Service In The Airline Industry

  • Customer Service In The Financial Industry

  • Customer Service In The Not-For-Profit

  • Customer Service In The Travel Industry

We also are available to sub-contract with you to create customized seminars to assist your company in communicating your product or services to other groups.

 

Great Communication - The Key to Positive Customer Service

Relationships are only as strong as the communication between people.  In this seminar, learn how to listen, learn how to share and learn how to read what is not being said. Understand who you are and how you communicate.  Discover how to hear what others are saying you to you.  These are important skills for anyone in wanting to offer excellent customer service.

 

10 Principles of How to Give Great Customer Service

Learn the key ideas that apply to everyone who is serving customers to provide great customer service that will keep bringing them back ready to buy and recommend your product or service. These are principles that everyone in your group needs to know and to own as part of who you are.

 

Understanding Customer Personality Types... & How to Keep Them Happy!

There are some general types of customers who will come into your life. Understanding their personality types will enable you to recognize and then deal effectively with each of the different customers in a way that makes sense to them. Save your energy by connecting with them the way they are already built.

 

Dealing With the Nightmare Customer... & How to Keep Smiling!

You thought your day was already tough enough - then in walks "The Nightmare Customer" who is on a mission to destroy you and anyone else in their way. How to calm and manage the most savage beast who comes into your world - and keep smiling!

 

Creating a Culture of Customer Service

Great customer service is more than a list of rules. All the do's and don'ts will not work if you have not bought into the importance of customer service. How do you create a culture of customer service where customer service is caught not just taught? Learn from this seminar what creates that positive and confident culture.

 

Customer Service & The Successful Sales Cycle

Sales are tough to make. So many sales are undone by bad customer service. Many others never get to the point of sale because of a bad customer service reputation. Others lose out on sales because of how the customers are treated on the way to the point of sale. Without sales - nothing happens. Without great customer service - there are many fewer sales. Don't leave your sales in the "One That Got Away" column.

 

Fighting Customer Service Fatigue

People - even those who are the best in giving great customer service - sooner or later get worn out. What can you do to prevent customer service fatigue in your team. Extend their effectiveness through strategies that protect your investment in those on the front lines to protect your customer satisfaction.

 

Customer Service on The Phone

Great customer service on the phone has some very special challenges and opportunities. Learn how to use the phone to make your customers feel great while you are solving their problems. Find out how the phone can be a productive tool to turning your customer confrontation into customer appreciation.

 

Customer Service & Email

Great customer service using email is one of the most misunderstood communication areas - and yet more and more businesses handle most of their customer service in part with email. Learn how to give great customer service using email to make your customers more comfortable and more satisfied that you get it - even when it is just an email.

 

Customer Service at The Counter

Face to face customer service has some unusual elements. The effort to physically be present with you to deal with a complaint or product problem has already added some potential for extra energy in your meeting. Will the energy become positive or explosive? Let this seminar show you how to make your encounter a satisfying one.

 

Customer Service in The Field

Customer service in the field has some special challenges. You're on their "turf" and they know it. How do you give great customer service without becoming a victim of the king or queen in their castle who want to say - "Off with his head!."