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Seminars Workshops Retreats |
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Customer Service SeminarsHere are just some of our customer service seminars!
10 Principles of How To Give Great Customer ServiceLearn the key ideas that apply to everyone who is serving customers to provide great customer service that will keep bringing them back ready to buy and recommend your product or service. These are principles that everyone in your group needs to know and to own as part of who you are. Understanding Customer Personality Types... & How To Keep Them Happy!There are some general types of customers who will come into your life. Understanding their personality types will enable you to recognize and then deal effectively with each of the different customers in a way that makes sense to them. Save your energy by connecting with them the way they are already built. Dealing With The Nightmare Customer... & How To Keep Smiling!You thought your day was already tough enough - then in walks "The Nightmare Customer" who is on a mission to destroy you and anyone else in their way. How to calm and manage the most savage beast who comes into your world - and keep smiling! Creating A Culture of Customer ServiceGreat customer service is more than a list of rules. All the do's and don'ts will not work if you have not bought into the importance of customer service. How do you create a culture of customer service where customer service is caught not just taught? Learn from this seminar what creates that positive and confident culture. Customer Service & The Successful Sales CycleSales are tough to make. So many sales are undone by bad customer service. Many others never get to the point of sale because of a bad customer service reputation. Others lose out on sales because of how the customers are treated on the way to the point of sale. Without sales - nothing happens. Without great customer service - there are many fewer sales. Don't leave your sales in the "One That Got Away" column. Fighting Customer Service FatiguePeople - even those who are the best in giving great customer service - sooner or later get worn out. What can you do to prevent customer service fatigue in your team. Extend their effectiveness through strategies that protect your investment in those on the front lines to protect your customer satisfaction. Customer Service On The PhoneGreat customer service on the phone has some very special challenges and opportunities. Learn how to use the phone to make your customers feel great while you are solving their problems. Find out how the phone can be a productive tool to turning your customer confrontation into customer appreciation. Customer Service At The CounterFace to face customer service has some unusual elements. The effort to physically be present with you to deal with a complaint or product problem has already added some potential for extra energy in your meeting. Will the energy become positive or explosive? Let this seminar show you how to make your encounter a satisfying one. Customer Service In The FieldCustomer service in the field has some special challenges. You're on their "turf" and they know it. How do you give great customer service without becoming a victim of the king or queen in their castle who want to say - "Off with his head!." |
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Copyright 2008 Strategic Seminars
- a division of McK Consulting Inc.
Last updated: July 17, 2008 |
