Customer Service Seminars

Here are just some of our customer service seminars!


Please scroll down the page to browse all seminar topics for this subject.

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Some of our seminars speakers have podcasts.


References

"Grant is always well prepared for sessions that he manages. He has a very inclusive style that encourages dialogue and participation while keeping discussions focused and on track"

Doug Yungblut, President
Yungblut & Associates Consulting


"Our Staff have thoroughly enjoyed listening and learning from Grant Fairley!  I have received very positive feedback from his sessions, we had to have him come back a second time! Grant is engaging, funny and very professional, we would highly recommend him."

Zione Mupesa
Human Resources Clerk
WEST Inc.

 

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Below are some of our popular Customer Service seminar topics

Giving Your Customers Your Very Best - Every Time

Customer Service Seminar

Every company, organization and government agency knows that their identity is linked to customer service. How do you fight customer fatigue? How do you connect each person in your group as part of that commitment to great customer service?

At Strategic Seminars, we understand the motivation to give great great customer service comes through information, illustration and humor. This combination makes the moments meaningful and entertaining for your group or corporation.

Most of our speakers have been presenting to audiences for 10 - 25 years. We're effective because we enjoy being with people. That's also why we're fun as well as informative!

  • Customer Service In Industry

  • Customer Service In Government

  • Customer Service In The Service Industry

  • Customer Service In Retail

  • Customer Service In Sales

  • Customer Service In Healthcare

  • Customer Service In The Airline Industry

  • Customer Service In The Financial Industry

  • Customer Service In The Not-For-Profit

  • Customer Service In The Travel Industry

We also are available to sub-contract with you to create customized seminars to assist your company in communicating your product or services to other groups.

 

10 Principles of How to Give Great Customer Service

Learn the key ideas that apply to everyone who is serving customers to provide great customer service that will keep bringing them back ready to buy and recommend your product or service. These are principles that everyone in your group needs to know and to own as part of who you are.

 

Understanding Customer Personality Types... & How to Keep Them Happy!

There are some general types of customers who will come into your life. Understanding their personality types will enable you to recognize and then deal effectively with each of the different customers in a way that makes sense to them. Save your energy by connecting with them the way they are already built.

 

Dealing With the Nightmare Customer... & How to Keep Smiling!

You thought your day was already tough enough - then in walks "The Nightmare Customer" who is on a mission to destroy you and anyone else in their way. How to calm and manage the most savage beast who comes into your world - and keep smiling!

 

Creating a Culture of Customer Service

Great customer service is more than a list of rules. All the do's and don'ts will not work if you have not bought into the importance of customer service. How do you create a culture of customer service where customer service is caught not just taught? Learn from this seminar what creates that positive and confident culture.

 

Customer Service & The Successful Sales Cycle

Sales are tough to make. So many sales are undone by bad customer service. Many others never get to the point of sale because of a bad customer service reputation. Others lose out on sales because of how the customers are treated on the way to the point of sale. Without sales - nothing happens. Without great customer service - there are many fewer sales. Don't leave your sales in the "One That Got Away" column.

 

Fighting Customer Service Fatigue

People - even those who are the best in giving great customer service - sooner or later get worn out. What can you do to prevent customer service fatigue in your team. Extend their effectiveness through strategies that protect your investment in those on the front lines to protect your customer satisfaction.

 

Customer Service on The Phone

Great customer service on the phone has some very special challenges and opportunities. Learn how to use the phone to make your customers feel great while you are solving their problems. Find out how the phone can be a productive tool to turning your customer confrontation into customer appreciation.

 

Customer Service & Email

Great customer service using email is one of the most misunderstood communication areas - and yet more and more businesses handle most of their customer service in part with email. Learn how to give great customer service using email to make your customers more comfortable and more satisfied that you get it - even when it is just an email.

 

Customer Service at The Counter

Face to face customer service has some unusual elements. The effort to physically be present with you to deal with a complaint or product problem has already added some potential for extra energy in your meeting. Will the energy become positive or explosive? Let this seminar show you how to make your encounter a satisfying one.

 

Customer Service in The Field

Customer service in the field has some special challenges. You're on their "turf" and they know it. How do you give great customer service without becoming a victim of the king or queen in their castle who want to say - "Off with his head!."